Returns & Exchanges
Due to state regulations regarding the sale of alcohol, all sales are final; however, we are committed to resolving issues related to damaged goods or fulfillment errors within 24 hours of delivery.
Inspect Your Delivery
Thoroughly check your order upon arrival for any signs of breakage, leaks, or incorrect vintages before the delivery driver leaves or immediately after pickup.
Document the Issue
If you receive a damaged or incorrect bottle, take clear photographs of the product, the label, and the packaging to facilitate a swift resolution.
Contact Support
Email our customer service team at [email protected] with your order number and photos within 48 hours of receiving your shipment.
Receive Resolution
Once verified, we will arrange for a replacement bottle to be shipped at no extra cost or issue a store credit if the specific item is no longer in stock.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing